document, document, document!

barren-bipolar · 09-18-2009, 08:20 AM

Twice recently I have been told by an office worker at my clinic to come in at a certain time and date (which I always repeat back to them and carefully write immediately on my calendar) and unfortunately, the person who I spoke with over the phone didn't know what they were talking about. When I got to the clinic, they said I should've come in on a week day, or today I was told my RE is still on vacation!

What I should've have done is written down the name of the person I spoke with and the date and time that we spoke. Whoops! I really do want to help my clinic improve. From now on, I'm really going to try to do that with every single call I make to the clinic! This way, the clinic can find out if there is one particular employee who is creating the lion's share of these mix-ups.

tink18 · 09-30-2009, 06:17 PM

hmmmmmmm....I wonder if we are using the same place?? This has happened to me on more than one occasion! How annoying!!!!

09-18-2009, 08:20 AM	#1 (permalink)
barren-bipolar 300-399 post 5 of hearts Join Date: Jun 2009 Location: New York City Posts: 351	document, document, document! Twice recently I have been told by an office worker at my clinic to come in at a certain time and date (which I always repeat back to them and carefully write immediately on my calendar) and unfortunately, the person who I spoke with over the phone didn't know what they were talking about. When I got to the clinic, they said I should've come in on a week day, or today I was told my RE is still on vacation! What I should've have done is *written down the name of the person I spoke with and the date and time that we spoke. Whoops! I really do want to help my clinic improve. From now on, I'm really going to try to do that with every single call* I make to the clinic! This way, the clinic can find out if there is one particular employee who is creating the lion's share of these mix-ups. __________________ me (34) DH (51), TTC #1 low ovarian reserve, hypothyroid, egg quality issues beginning IVF #3- looking for a golden egg http://bravebarrenbipolar.wordpress.com

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09-30-2009, 06:17 PM	#2 (permalink)
tink18 0-99 post 2 of hearts Join Date: Sep 2009 Posts: 14	hmmmmmmm....I wonder if we are using the same place?? This has happened to me on more than one occasion! How annoying!!!!